F16: By Your Side – Communication and Customer Service Skills for the Clinical Team

Let’s face it. Your team is vital. The way they treat patients is a defining moment in how your patients feel about the doctor, their treatment, and the way the practice operates. Despite your exceptional clinical skills, your team can unwittingly weaken the strengths of your practice. This lecture will teach you and your team how to be intentionally dynamic to help your practice grow and thrive.

Educational Objectives:

• Learn how to become Patient Advocates while patients are in your care
• Learn how to increase your treatment acceptance and attract more patients
• Create a team that works together using everybody’s strengths